What does ZAVORA BEAUTY sell?
ZAVORA BEAUTY is a curated beauty destination featuring skincare, makeup, lip products, eye and brow products, body care, and beauty tools.
Where do ZAVORA BEAUTY products come from?
Products may be fulfilled by different suppliers through Shopify Collective. Because of this, products and orders may have different fulfillment and shipping arrangements.
Will my entire order arrive together?
Not necessarily.
If your order contains products fulfilled by different suppliers, your items may ship separately and arrive in multiple packages.
How long will my order take to arrive?
Processing and delivery times vary by product, supplier, destination, and shipping method.
The most current shipping information available at checkout should be used as the primary estimate.
How can I track my order?
When tracking information is available, it will be provided through your order or shipping confirmation.
Please allow some time for tracking information to update after shipment.
Can I return a beauty product?
Eligible returns may be requested within 14 days of delivery.
Products generally must be unused, unopened, and in their original packaging.
Because of hygiene and safety considerations, opened or used beauty and personal-care products may not be eligible for return.
Please review our Return & Refund Policy before requesting a return.
Who pays return shipping?
Customers are responsible for return shipping costs for eligible returns unless the item is damaged, defective, incorrect, or applicable law requires otherwise.
What if my order arrives damaged?
Contact ZAVORA BEAUTY as soon as possible, preferably within 48 hours of delivery.
Include your order number and clear photographs showing the product, packaging, and damage.
What if I received the wrong product?
Contact us as soon as possible with your order number and photographs of the product you received.
We will review the issue and determine the appropriate resolution.
Can I cancel my order?
Cancellation requests should be submitted as soon as possible.
Because some orders may be processed quickly or fulfilled by third-party suppliers, cancellation cannot be guaranteed once processing or shipment has begun.
Do you ship internationally?
International shipping availability depends on the product, supplier, and destination.
Available shipping options will be displayed at checkout when applicable.
Why are shipping costs different between products?
ZAVORA BEAUTY works with multiple fulfillment suppliers through Shopify Collective. Different suppliers may have different shipping rates and fulfillment arrangements.
Are ZAVORA BEAUTY products safe for sensitive skin?
Product suitability varies by individual and by product.
Always review the product's ingredients, directions, and warnings before use. If you have sensitive skin, allergies, or a skin condition, consult an appropriately qualified professional when needed.
Will a product look exactly like the picture?
Product color, packaging, texture, and appearance may vary slightly due to photography, lighting, screen settings, manufacturing updates, or packaging changes.
How do I contact ZAVORA BEAUTY?
Please use the contact options available through the ZAVORA BEAUTY website for questions about products, orders, shipping, returns, or other concerns.