ZAVORA BEAUTY — Return & Refund Policy

Last updated: October 7, 2026

At ZAVORA BEAUTY, we want you to feel confident shopping for your beauty essentials. Please review our return and refund guidelines before placing an order.

1. Return Eligibility

Return requests must be submitted within 14 days of delivery.

To be eligible for a return, an item must generally be:

• Unused and unopened.

• In its original packaging.

• In the same condition in which it was received.

• Accompanied by proof of purchase or an order number.

Due to hygiene and product-safety considerations, opened, used, or unsealed cosmetics, skincare, lip products, body care products, and other personal-care items generally cannot be returned unless they are defective, damaged, incorrect, or a return is otherwise required by applicable law.

Some products may have additional restrictions based on their type or fulfillment requirements.

2. Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact ZAVORA BEAUTY as soon as possible, preferably within 48 hours of delivery.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the item, packaging, and damage, if applicable.

We will review your request and determine the appropriate resolution, which may include a replacement, refund, or another appropriate solution.

3. How to Request a Return

Before sending any item back, contact ZAVORA BEAUTY for return instructions.

Please do not send merchandise to an address without first receiving return authorization and the appropriate return instructions.

Approved returns must be sent to the return destination provided by ZAVORA BEAUTY. Return destinations may vary depending on the product and fulfillment supplier.

4. Return Shipping Costs

Customers are responsible for return shipping costs for eligible returns unless the item arrives damaged, defective, incorrect, or applicable law requires otherwise.

Original shipping charges and return shipping charges are generally non-refundable unless required by applicable law or otherwise approved by ZAVORA BEAUTY.

5. Refund Processing

Once an approved return is received and inspected, ZAVORA BEAUTY will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

If your refund has been approved but has not appeared within a reasonable timeframe, please contact ZAVORA BEAUTY.

6. Exchanges and Replacements

Exchanges and replacements are subject to product availability and fulfillment requirements.

Contact ZAVORA BEAUTY before returning an item so we can determine the appropriate next steps.

7. Order Cancellations

Orders may be eligible for cancellation before they are processed or shipped. Because some products may be fulfilled by third-party suppliers, cancellation requests cannot be guaranteed once processing has begun.

Contact ZAVORA BEAUTY as soon as possible if you need to request a cancellation.

8. Non-Returnable Items

Unless required by applicable law, items that are opened, used, unsealed, or otherwise unsuitable for return for hygiene or safety reasons may not be eligible for return.

This policy does not limit any rights you may have under applicable consumer-protection laws.

9. Contact Us

For questions about returns, refunds, damaged merchandise, incorrect orders, or other order concerns, please use the contact options provided on the ZAVORA BEAUTY website.

ZAVORA BEAUTY
Website: arellasolis.com

We appreciate your business and the opportunity to assist you.